Question 1

What is Pinsmack?

Accepted Answer

Pinsmack is a fiction subscription service dedicated to creating and publishing fresh, exclusive ebook releases for readers of all ages.
 
We bring you a brand-new collection of captivating ebooks you won’t find anywhere else. Whether you’re in the mood for gripping crime mysteries, heartwarming romances, bold fantasy adventures, suspenseful thrillers, or imaginative tales for kids. Pinsmack makes it easy to discover something new, all at your fingertips.
 
At Pinsmack, every story is crafted exclusively by our talented in-house writers. We do not accept external submissions, ensuring every ebook reflects our unique vision and dedication to quality. From the initial spark of an idea to the final publication, our team collaborates through every step brainstorming story concepts, refining drafts, designing stunning covers, and coordinating seamless platform releases.
 
We believe the best stories are the ones you haven’t discovered yet. That’s why our process is built around delivering unforgettable characters, innovative plots, and fresh perspectives from our dedicated writers. Each story we release is a celebration of the richness of human experience, offering readers a wide range of perspectives and voices to discover and enjoy.
 
With Pinsmack, the journey is yours to enjoy the thrill of discovering something new, something meaningful, and something uniquely yours. Whether you’re cozy at home or on the move, our ever-expanding library of exclusive ebooks is ready to whisk you away.
 
At Pinsmack, your next favourite story starts here.

Question 2

How much does Pinsmack cost?

Accepted Answer

Pinsmack offers flexible monthly plans designed for everyone — whether you’re reading solo, as a duo, or with the whole family.
 Choose the plan that fits you best:

R20/ month — 1 profile (perfect for singles)
R30/ month — up to 3 profiles (great for couples or small groups)
R65 /month — up to 5 profiles (ideal for families or book-loving friends)

R240/ year — 1 profile (perfect for singles)
R360/ year — up to 3 profiles (great for couples or small groups)
R780/ year — up to 5 profiles (ideal for families or book-loving friends)

Question 3

Where can I read on Pinsmack?

Accepted Answer

Yes, you can access your subscription content across multiple devices by logging into your Pinsmack account to read content instantly on the web at Pinsmack.com from your personal computer or on any internet-connected devices including  smartphones and tablets.

Question 4

How do I cancel?

Accepted Answer

Pinsmack is flexible. There are no pesky contracts and no commitments. You can easily cancel your account online in two clicks. There are no cancellation fees – start or stop your account at any time.

Question 5

What happens if I cancel Pinsmack?

Accepted Answer

When you cancel your Pinsmack subscription, you’ll still have full access to your account and the entire ebook catalogue until the end of your current billing period. After that, access to member features  like early releases and Pagely book samples  will pause, but your reading profiles and preferences will stay saved, so you can pick up right where you left off if you return. There are no lock-ins or cancellation fees, and you can restart your membership anytime with just one click.

Question 6

Is Pinsmack good for kids ?

Accepted Answer

Pinsmack offers a dedicated Kids Zone that provides age-appropriate eBooks and content designed for younger audiences. Parents and guardians are encouraged to explore the content in this section to ensure that it aligns with their child's age and maturity level.
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Question 7

What payment methods are accepted?

Accepted Answer

We accept all major credit/debit cards, as well as popular alternative payment methods available.

Question 8

How can I find recommended books or content?

Accepted Answer

Finding books to read on our platform is easy and enjoyable. Begin your search by browsing through the book or For You section. This area is designed to help you discover a wide range of ebooks across different genres and interests. As you browse, continue scrolling down the page to see more ebooks. The more you scroll, the more books you’ll find, ensuring you have plenty of options to choose from.

- To read a book, please click the "Read" button.

- To add a book to your library, click "Add to Library."

Question 9

What does “original fiction ebooks” mean?

Accepted Answer

“Original fiction ebooks” are stories created exclusively for Pinsmack and can’t be found anywhere else. Every element the characters, the plotlines, and even the memorable quotes—originates from our in-house team. From the first idea to the final ebook, everything you read on Pinsmack is uniquely ours, crafted to be enjoyed only by our subscribers.

Question 10

How does the content recommendation system work?

Accepted Answer

The For You page is a feature that offers a continuous stream of short story snippets, allowing you to easily discover new and amazing stories. As you engage with the content by reading and adding books to your library, the recommendations on your feed improve, becoming more tailored to your interests.

Add a Book to Your Library
When you find a book you like, click the "Save" button.
This action adds the book to your library for future access.

Read a Book from Your Library
Once a book is added to your library, the "Save" button will change to "Read."
Click "Read" to start enjoying the book from your library.

Get Another Book Recommendation
To discover more stories, click the "Next" button.
This will bring up another short story snippet for you to explore.

Question 11

What happens if I don't like the recommended content?

Accepted Answer

If you're not satisfied with a recommendation on your For You page, you can mark it as “Next,” and our system will adjust future suggestions to better match your preferences.

Question 12

Can I rate or review books?

Accepted Answer

Yes, you can rate books using your "Pagely". Every time you click "Save," "Read," or "Next," our system automatically rates the book based on your action and keeps track of your ratings. This also helps improve the recommendation system.

Question 13

Can I access content on different devices?

Accepted Answer

Yes, you can access your subscription content across multiple devices by logging into your account on each device through our website. All your preferences and settings will be synced.

Question 14

How to delete a book from my library?

Accepted Answer

To delete a book, click the edit button and click the bin icon to delete a book.

Question 15

How do I check my subscription status?

Accepted Answer

You can check your status by visiting the my subscription page. You can also sign up or cancel your membership here.

Question 16

How do I contact customer support for subscription issues?

Accepted Answer

You can contact our customer support team through the 'Contact Us' page on our website or email us directly at support@pinsmack.com. We aim to respond to inquiries within 24 hours.

Question 17

What should I do if I’ve forgotten my password?

Accepted Answer

Don't worry if you've forgotten your password! Simply click the "Forgot your password" link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.

Question 18

How can I provide feedback or suggest content?

Accepted Answer

Absolutely! We welcome feedback and suggestions. You can submit your ideas via the 'Feedback' section in your account or reach out to us via customer support.

Question 19

Does Pinsmack offer refunds?

Accepted Answer

Pinsmack does not offer refunds. You may cancel your membership at any time; however, to avoid being charged for the next billing cycle, you must cancel at least 24 hours before your next billing date. If you cancel your subscription, you will continue to have access to the service until the end of your current billing period.

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